FAQ

FIT & SIZING

For daily-wear socks, size by shoe size: US 9–11, 10–13 or 13–15. For compression, size by calf circumference. They are two different systems, so see the Fit Guide or the size chart on each product page.

Yes, with one caveat: if you have a wider calf, size up.The non-binding band stretches without compressing, so a larger size won't slouch.

Size up. Our socks fit loose-to-correct, never tight.

FABRIC & CARE

It depends on the style. Most of our non-binding socks are a bamboo viscose blend; some are combed cotton or merino wool. The exact fibre content is on each product page and on the care label.

Yes, on tumble low. For compression socks, air dry: heat wears out the elastic fibres.

Softener coats the fibres with a waxy layer, which stops bamboo moving moisture away from the skin.

Most customers report 18–24 months of daily rotation before showing wear at the heel. Bamboo gets softer over time, not rougher.

DIABETIC & MEDICAL

60-day money-back guarantee: email brand@comfortfresh.shop within 60 days of delivery to start a return. And for a full year, if your socks don't perform as promised, we replace them free.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Orders ship within 24 hours on business days, then economy delivery takes 7–12 business days. You'll get an email with tracking as soon as it ships.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Free US shipping on every order.

ORDERING & SHIPPING

Orders ship within 24 hours on business days; economy delivery takes 7–12 business days. Free US shipping on every order.

Not at the moment. We ship within the USA only.

Worn once and unwashed, yes — full refund. Worn and washed, exchange only for size/color issues. See our full returns policy.

Our 1-Year Replacement Guarantee covers it. Email brand@comfortfresh.shop with your order number (and a photo if you can) within 12 months of delivery and we'll send a replacement free.

BUNDLES & DISCOUNTS

Our socks come in packs of 18 or 24 pairs, so the whole drawer is replaced at once. The bigger pack is the lowest price per pair, and while our current offer runs, a second pack is 50% off, taken off automatically in your cart.

Each pack ships in one size. The 13–15 Club has a Mix option that sets how many black and white pairs go in the pack; for other styles, pick one colour per pack and add a second pack in another colour.

Rarely. Newsletter subscribers hear about any offer first.